Q. What size should I order?
A. For help finding the right size, please go to our Sizing Chart that will provide you with sizing information for everyone in the family. If you’re still unsure, please contact us, and we’ll be happy to help you. Many costumes tend to run small. For those costumes that come in only one size, keep in mind that “one size fits most” is not the same as “one size fits all.”

Q. How much will it cost to ship my order?
A. Please go to the Shipping page which will provide detailed information on shipping costs.

Q. When will I receive my order?
A. See our Shipping page for more information, but it normally takes anywhere from 3 to 7 business days for standard delivery. If you are interested in express shipping, we offer express shipping for an additional charge (for more information, click here to see our shipping chart). To ensure on time delivery, order early and beat the Halloween rush.

Q. Can I order if I live outside of the United States?
A. At this time, eCostumeShop only ships to domestic U.S., Puerto Rico, Guam, The Virgin Islands, APO and FPO addresses and Canada.

Q. How can I find out about the status of my order?
A. All eCostumeShop registered members can view the status of their current and past online orders by accessing the My Account area on the website. Should you need additional help, you can email Customer Service.

Q. What forms of payments do you accept? Do you accept CODs?
A. We only accept Mastercard, and Visa. We do not accept CODs, checks or money orders. 

Q. Is it safe to shop your site? Is your site secure?
A. Shopping at eCostumeShop.com is guaranteed to be 100% safe. That means we will guarantee your protection against any liability if unauthorized charges are made to your credit card as a result of shopping at eCostumeShop.com. If you access the eCostumeShop site using a secure browser such as Netscape or Internet Explorer, the personal data that you send us (name, address, credit card information) is encrypted for your protection. Simply stated, you are guaranteed a safe and secure transaction every time you shop with us. Click here for eCostumeShop’s Online Privacy Promise. 

Q. Will you sell any information that I submit when placing an online order?
A. Your information is safe with us! At eCostumeShop.com, we take great pride in our relationships with our customers and pledge to maintain your privacy while visiting our site. We do not give out or sell information about individual users. Personal information voluntarily submitted by visitors to our site, such as name, address, billing information and shopping preferences, is used only to facilitate the transaction. All information obtained by eCostumeShop.com is used only to personalize your shopping experience. 

Q. Does your site use cookies?
A. Yes. We use cookies to keep track of items you put into your shopping cart and to tell us whether you have visited us before. Cookies cannot be used to obtain personal information. 

Q. I am looking for a particular costume but cannot find it on your site. Can you order it for me?
A. Unfortunately, no. If it is not on our website, we cannot order it for you.

Q. If the size I need isn’t available for the item listed, can you order it for me?
A. Unfortunately, no. If it is not on our website, we cannot order it for you.

Q. Where are you located?
A. Our physical store, Dougherty’s Masquerade (map it), is located in Syracuse, New York. We have been in business now for 28 years and pride ourselves on our quality merchandise, superior customer service and dedicated staff. We invite you to stop in if you are ever in the area! Click on About Us to hear more about the eCostumeShop story.

Q. Does eCostumeShop have a catalog?
A. No, eCostumeShop does not currently have a catalog.

If we still didn’t answer your question, please click here.